Legal
Refund Policy
Because subscription activation is a digital service, refund requests are reviewed based on activation status, support troubleshooting, and payment details.
Last updated: May 7, 2026
Before activation
If you paid but activation has not started, contact support as soon as possible. We can usually cancel or adjust the order before credentials or setup details are delivered.
After activation
Once access details are delivered and confirmed working, refunds are generally not available. We will still help with setup, app compatibility, device migration, and basic troubleshooting.
Technical issues
If the service cannot be activated on a compatible device after reasonable support steps, contact us within 7 days of purchase with your device name, app name, screenshots if available, and payment confirmation.
Renewals and payment mistakes
For duplicate payments, wrong plan selection, or renewal mistakes, contact support within 24 hours. We may correct the plan, extend service time, or review a refund depending on the order status.
Non-refundable cases
Refunds are not normally provided for slow internet, unsupported apps, sharing beyond the purchased screen count, device problems outside our control, refusal to follow setup steps, or content availability changes.
Contact
Send refund questions to support@shoroc.store or WhatsApp support.